ElectusTerms and Conditions of Sale
Valid from December 15, 2025
1. Object
These Terms and Conditions of Sale (TCS) govern the sale of RFID charging cards and the billing of charging sessions for electric vehicles offered by:
PlugNDebug
SARL with a capital of €2,000
Registered office: 19 Boulevard Louis Guilloux, 22300 Lannion
SIRET: 988 040 309 00011
VAT number: FR80 988 040 309
RCS of Saint Brieuc
2. Definitions
2.1. "RFID Charging Card"
Physical support allowing user identification on partner charging stations via the Electus application.
2.2. "Commission"
Fixed amount charged by Electus per charging session (currently €1 including tax) for transaction intermediation, displayed before any session.
2.3. "User"
Natural or legal person who purchases a Charging Card or performs charging sessions via the Electus application.
2.4. "User Account"
Personal account created by the User in the Electus application to access services. It must contain valid information (name, first name, email, address).
3. Order and Payment
3.1. Card Purchase
The Charging Card is sold via the Electus application (unit price indicated at the time of order).
3.2. SEPA Payment
Payment is made by SEPA direct debit. By configuring this payment method, the User explicitly authorizes Electus to debit the amounts due.
Payments are triggered:
during the month if the total reaches €100;
or at the end of the month otherwise. All services performed are due by the User.
4. Delivery & Activation
The Charging Card is sent by post. In case of non-receipt due to a bad address, the card must be repurchased.
The received Card must be activated via the Electus application before any use.
5. Session Pricing
Before any charging, the User must check the charging price and commission displayed on the charging station page. If this information is not displayed, the User must not start the session. Electus cannot be held responsible for a charging session performed without prior information on rates.
6. Right of Withdrawal
The User has 14 days to withdraw after purchasing the Card. The request must be made via the dedicated form in the application, and the Card must be returned complete and in good condition.
This right does not apply to charging sessions already used.
7. Badge Use
7.1. Blocking/Unblocking
The User can block or unblock their badge via the application or by contacting support.
All charging sessions initiated remain due, even after blocking.
7.2. Loss or Deterioration
In case of loss or deterioration of the badge, a new badge must be purchased.
7.3. Validity
The badge is valid for 2 years. Electus may deactivate a badge with prolonged inactivity, reactivable via the application.
8. Affiliation
The User can obtain a commission of 10% of the amount including tax from card sales generated via their affiliation code (non-transferable). This gain can only be used in the Electus application and is valid for 1 year from receipt.
9. Payment and Payment Default
9.1. Payment Failure
In case of non-payment, Electus proceeds with several collection attempts over 15 days. From the first failure, payment methods are suspended until regularization.
For each payment failure, fees of €3.50 will be charged.
The charging service may be suspended.
9.2. Recovery
If the situation is not regularized within 15 days, Electus initiates a recovery procedure.
9.3. Reminder Fees
Fixed fees of €10 including tax will be applied for any reminder related to a non-payment.
9.4. Late Payment Penalties
Without formal notice, the User will be automatically liable: - for a penalty calculated at three times the legal interest rate in force on the due date; - for a fixed compensation of €40 per unpaid invoice for recovery costs.
10. Liability
Electus acts only as an intermediary with charging station operators. The station owner is responsible for its operation. Electus cannot be held responsible for malfunctions of the stations themselves.
11. Data Protection
Electus processes personal data in accordance with GDPR. The User has the right to access, rectify and delete their data.
12. Fraud
In case of suspected fraud (by the User or the payment provider), Electus may suspend the account until clarification.
13. Applicable Law and Disputes
These TCS are governed by French law. In case of translation, the French version prevails.